Terms of service
TERMS OF SERVICE
Last updated: 6 October 2026
OVERVIEW
These Terms of Service govern your use of the ETHURA GLOBAL online store and your purchase of products from us.
In these Terms, “we”, “us” and “our” refer to ETHURA GLOBAL, operated as a sole trader business in the United Kingdom. “You” and “your” refer to the customer or visitor using our website.
By using our website or placing an order with us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.
Our Privacy Policy and Return and Refund Policy also apply to your use of our website and purchases from us.
1. ELIGIBILITY
By using our website or placing an order, you confirm that you are legally able to enter into a contract.
If you are under the age required to enter into a contract in your place of residence, you should only use our website with the involvement and consent of a parent or legal guardian.
2. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images and information on our website are accurate.
Colours and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.
We do not guarantee that every product description or image will be identical to the physical product in every respect, but products supplied to consumers will comply with applicable UK consumer law.
3. ORDERS
When you place an order, you are making an offer to purchase the products selected by you.
After you place an order, you will receive an order confirmation by email. An order is accepted when we confirm acceptance of the order.
We reserve the right to cancel an order before acceptance where there is a genuine reason, such as an obvious pricing error, suspected fraud, stock or supplier availability issues, or an inability to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
4. PRICES AND PAYMENT
All prices displayed on our website are in British pounds (GBP), unless stated otherwise.
Product prices may change from time to time. A price change will not affect an order that we have already accepted.
Shipping charges are displayed separately where applicable and are shown before you complete your purchase.
We accept payment methods made available through our checkout.
You agree to provide accurate and complete billing and contact information when placing an order.
5. SHIPPING AND DELIVERY
We currently offer delivery to locations where our store makes shipping available.
Available delivery options and charges are displayed at checkout.
Estimated delivery times are provided as guidance and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures, weather, supplier processing or other delivery disruptions.
Where an estimated delivery period is provided, we will make reasonable efforts to fulfil and deliver orders within the stated period.
If there is a significant delivery problem, please contact us so that we can investigate it.
Where products are fulfilled by a third-party supplier or fulfilment service, your order may be shipped directly from a third-party location.
6. RETURNS, CANCELLATIONS AND REFUNDS
Our Return and Refund Policy forms part of these Terms of Service.
We offer a 30-day return policy as described in our Return and Refund Policy.
Nothing in these Terms or our Return and Refund Policy affects your statutory rights under UK consumer law.
For online purchases, eligible consumers generally have a statutory right to cancel within 14 days of receiving their goods, subject to applicable legal exceptions. Where you exercise a statutory cancellation right, the applicable legal rules regarding returns and refunds will apply.
If a product is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us as soon as possible so that we can resolve the issue in accordance with your legal rights.
Please read our Return and Refund Policy for the procedure for requesting a return or refund.
7. PRODUCT AVAILABILITY
We aim to keep product availability information accurate, but products may occasionally become unavailable.
If we are unable to fulfil an accepted order because a product becomes unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.
8. THIRD-PARTY SERVICES AND SUPPLIERS
We may use third-party services, suppliers, fulfilment providers, payment processors, shipping companies and other service providers to operate our store and fulfil orders.
Where a third-party supplier fulfils an order, the product may be shipped directly from that supplier or another fulfilment location.
Our use of third-party services does not remove or reduce any rights you have against us under applicable consumer law.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of our website, including text, graphics, logos, images, product descriptions, designs and other materials, is owned by or licensed to ETHURA GLOBAL or is used with permission.
You may use our website for personal and lawful purposes.
You must not reproduce, copy, modify, distribute, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
10. ACCEPTABLE USE
You agree not to use our website:
(a) for any unlawful or fraudulent purpose;
(b) to interfere with or attempt to compromise the security or operation of our website;
(c) to introduce malicious software, viruses or harmful code;
(d) to impersonate another person or business;
(e) to attempt to gain unauthorised access to our systems or accounts; or
(f) in any way that could damage our business, website or customers.
11. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience. We do not control third-party websites and are not responsible for their content, policies or practices.
You should review the terms and privacy policies of third-party websites before using them.
12. ERRORS AND OMISSIONS
We may occasionally publish information containing typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct such errors or update information when necessary.
If an error materially affects an order that has already been accepted, we will contact you and provide an appropriate resolution in accordance with applicable law.
13. PRIVACY
Your use of our website and the personal information you provide to us are subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect personal information.
You can find our Privacy Policy through the policies section and footer of our website.
14. FEEDBACK
If you voluntarily provide feedback, reviews, suggestions or other comments about our products or services, you agree that we may use that feedback for legitimate business purposes, including improving our products, services and website.
We will not use your feedback in a way that falsely suggests that you endorse products or services where this would be misleading.
15. TERMINATION AND SUSPENSION
We may suspend or restrict access to our website where reasonably necessary, including where we believe there has been unlawful activity, fraud, abuse, a security risk or a breach of these Terms.
Any rights or obligations that by their nature should continue after termination will continue to apply.
16. DISCLAIMER
We make reasonable efforts to keep our website available and information accurate.
However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law.
17. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) defective products where liability cannot legally be excluded;
(d) breach of your statutory consumer rights; or
(e) any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise from our breach of these Terms or our failure to exercise reasonable care and skill, to the extent permitted by law.
18. INDEMNIFICATION
If you use our website unlawfully or deliberately misuse our services and this causes us loss or damage, we may seek recovery of losses to the extent permitted by law.
Nothing in this section limits your statutory consumer rights.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary, and the remaining provisions will continue to apply.
20. WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and Contact Information, form the agreement between you and us regarding your use of our website and purchases from our store, subject to any mandatory rights and protections provided by law.
21. ASSIGNMENT
You may not transfer your rights or obligations under these Terms where doing so would be unlawful or would materially affect our ability to provide the products or services.
We may transfer or assign our rights or obligations where reasonably necessary to operate or reorganise our business, subject to applicable law.
22. GOVERNING LAW
These Terms and any contract between you and us are governed by the laws of England and Wales, except where mandatory consumer protection laws in another part of the United Kingdom apply.
If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws applicable to you.
23. HEADINGS
The headings in these Terms are provided for convenience only and do not affect the meaning or interpretation of the Terms.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be made available on our website. Changes will apply from the date they are published, unless a different date is stated.
Changes will not affect rights that you have already acquired under an order that we have already accepted, except where permitted or required by law.
25. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us using the contact details provided in our Contact Information policy.
ETHURA GLOBAL
Email: ethuraglobal@yahoo.com
Our current business contact address and telephone number are provided in our Contact Information policy on our website.